FAQ
Frequently asked questions.
Does Springtrack collect payments from my clients?
No. You send invoices and record payments you've received elsewhere — there's no online payment collection built in yet.
Can I use Springtrack solo, without a team?
Yes — a solo user is simply an organisation of one, with the same features as any organisation (subject to your plan).
What happens to my data if I close my account?
Financial records are retained for a period (to meet standard record-keeping requirements) even after you close your account; you can request export before closing, and a separate erasure request can redact personal data while keeping the financial minimum required by law. This isn't legal advice — check with an accountant if you have specific obligations.
Can a Member see cost rates or profit margins?
No — cost rates and profit/margin figures are visible only to Owner, Admin, and Billing roles.
Why can't I bill the same tracked time twice?
Springtrack reserves time entries the moment they're added to a draft invoice, so they can't be picked up again by another invoice — this is enforced, not just a UI convention. See Importing tracked time.
Still stuck?
If you're signed in, use the in-app assistant (bottom corner of any page) or submit a question from Help in the app — our team will follow up by email.