Troubleshooting
Fixes for common timer, invoice, and access problems.
My timer shows the wrong elapsed time
Elapsed time is always calculated from when the timer started, not streamed live from the server. If a display looks stale, switch tabs away and back, or refresh — it will snap to the correct value. If a timer ran for an unreasonably long time, check whether it was auto-stopped at the 16-hour cap; see Timer limits and rounding.
I can't invite a teammate
You've likely hit your plan's seat cap. Check Settings → Billing for your current usage, or see Plans and upgrading.
I can't see a project's kanban board
Kanban is a Pro-plan-and-above feature, and board access is also scoped to each project's own team — being in the organisation isn't enough by itself. See Project team access.
An invoice line item won't let me edit it
Once a time entry is on a sent invoice, it's locked from further editing — you'll see why, with a link to remove it from the invoice first. See Editing a week.
I didn't get a verification or invite email
Check spam first. If it's genuinely missing, ask your admin to resend an invite, or use the resend-verification option on the sign-in page.
More questions: see the FAQ.