Welcome to Springtrack Help
An overview of Springtrack's help center and how it's organised.
Springtrack is a time-tracking, invoicing, and expense-management tool for services teams — agencies, consultancies, and freelancers. This help center covers every area of the app, organised by topic:
- Getting Started — create your workspace, invite your team, and log your first hours.
- Dashboard — what each tile and chart shows, how it's calculated, and how the view differs by role.
- Time Tracking & Timers — live timers, retroactive entry, editing a week, and rounding rules.
- Projects & Clients — clients, billing methods, budgets, and project teams.
- Kanban Board — plan work items, assign the team, and track allocation against budget.
- Invoicing, Estimates & Expenses — bill tracked time, record payments, send estimates, and track expenses.
- Team & Roles — roles, permissions, and project-team access.
- Reports — time, AR, financial, and AU tax reports.
- Client Portal — share invoices and estimates with clients for view and approval.
- Billing & Plans — subscription tiers, seats, and managing payment.
- Settings — your profile, organisation defaults, time tracking and approvals, invoice defaults, and the emails Springtrack sends for you.
- Integrations & API — importing your data and the read-only public API.
- Troubleshooting & FAQ — common questions and fixes.
Use the search bar at the top of any page to jump straight to an answer, or browse a topic in the sidebar. If you can't find what you're looking for, reach out to your Springtrack admin, or (once you're signed in) use the in-app assistant or submit a question.